How to File Complaint Against WASA & Get Online Duplicate Bill

How to File Complaint Against WASA & Get Online Duplicate Bill

How to Get Online Duplicate Bill of WASA
Water and Sanitation Agency, Lahore has launched its website. No all consumers of WASA can get information about payments, new connections, defective meters from www.wasa.punjab.gov.pk. You can also get your online duplicate bills from this page. For getting your online duplicate bill of WASA you will have to just enter your account number in the window visible on this page.

How to File Complaint Against WASA
You can launch your complaint on 24 hours helpline number 1334. You can launch following complaints without any documentation (application) in the customer service center of revenue divisions;
Issuance of duplicate bill
Installments of bill
One term surcharge adjustment
Getting billing history
Information about billing
For other complaints you will have to submit application along with CNIC copy, copy of bill and other supporting documents.

Where to Pay Bills

Now WASA customers can pay their bills in following banks and financial institutions.
ABL
Nadra e Sahulat
Post Office
National Bank of Pakistan
Citibank
Bank of Punjab
Bank Alfalah
Burj Bank
Bank Al Habib
ZTBL
UBL Omni and easypaisa are not authorized to collect the WASA bills.
Important Phone Numbers for filling complaints against WASA have been given on above mentioned website other than 24 hours helpline number.
Head office, Gulberg 2, Phone Number-(042) 35757425

Last but not least if the no action will be taken against your complaint then you can file your complaint in the office of provincial ombudsman as its a provincial department and its lie under the jurisdiction of provincial ombudsman. You can file your complaint in this office without hiring a lawyer. But remember that in subjudice matters ombudsman can not interfere.

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How to File Complaint Against WASA & Get Online Duplicate Bill

How to File Complaint Against WASA & Get Online Duplicate Bill